At MedsToDoor, customer safety and satisfaction are our top priorities. We are committed to delivering genuine medicines and healthcare products with the highest quality standards. Due to the sensitive nature of pharmaceutical products, our return and refund policy follows strict safety and regulatory guidelines.

We accept returns only under the following circumstances:

• You received the wrong medicine or product.
• The product was damaged or leaked during delivery.
• You received an expired product.
• The item was missing from your order.
• The product was delivered in a tampered or opened condition.

To request a return, please contact our customer support within 48 hours of receiving your order. Requests made after this period may not be eligible for return or refund.

For safety, hygiene, and legal reasons, the following items cannot be returned once delivered:

• Prescription medicines.
• Opened or used medicines and healthcare products.
• Temperature-sensitive or refrigerated products.
• Personal care and hygiene products that have been opened.
• Products damaged due to improper handling or storage after delivery.

• Once your return request is approved and the product is inspected, your refund will be processed.
• Refunds are issued to the original payment method used during checkout.
• Depending on your bank or payment provider, the refund may take 5–7 business days to reflect in your account.
• If you paid through Cash on Delivery (COD), our support team will contact you to arrange the refund through an appropriate payment method.

• Orders can be cancelled only before they are processed or shipped.

• Once an order has been dispatched, it cannot be cancelled. However, if your order qualifies under our return policy, you may request a return after delivery.

If you receive a damaged, defective, expired, or incorrect product, please contact us immediately with:

• Your Order ID
• Product name
• Clear photographs of the product and packaging
• A brief description of the issue

Our team will investigate the matter and provide a replacement or refund if the claim is verified.

If the return is due to an error on our part (such as sending the wrong, damaged, or expired product), MedsToDoor will bear the return shipping cost.

If a return is approved for any other eligible reason, return shipping charges may apply.

If you have any questions regarding our Return & Refund Policy or need assistance with a return request, please contact us:

Email: medstodoor1@gmail.com
Website: https://medstodoor.com